The significance of the Family Liaison Officer’s (FLO) role in crisis management cannot be overstated. Often positioned at the heart of incidents, their ability to navigate emotionally charged situations is pivotal in determining organisational outcomes. Acting as a vital link between affected families and the organisation, FLOs offer support to those in distress while safeguarding broader organisational interests.

Train the Trainer Programme

Acknowledging the critical support role FLOs provide families during challenging times, we present a comprehensive FLO Train-the-Trainer programme. Our training will equip participants with the knowledge and experiential learning necessary to enhance capacity within the field. Through a combination of fully resourced materials and immersive learning experiences, we strive to elevate the standards of family liaison practice and foster confident, competent practitioners.

Why is this Training Needed?

This course addresses the critical need for internal capacity building for FLOs, empowering them to fulfil their roles effectively and to train and mentor others in the field. By leveraging a blend of eLearning, digital tabletop exercises, and instructor-led training, the programme equips FLOs with the necessary tools to deliver briefings, conduct training sessions, and lead exercises for organisational leaders. 

Furthermore, it instils best practices for managing family needs during complex crises, ensuring that FLOs are adept at applying this knowledge across both office and field environments.

What Does the Training Involve?

Our programme offers an immersive two-day Family Liaison Officer Train the Trainer course, complemented by international certification and 37 CPEs. Participants gain access to a wealth of resources, including a comprehensive 17-module eLearning course, five digital leadership tabletop exercises, and an ISO and BSI-compliant FLO Guide. 

Practical exercises prepare FLOs to lead similar scenarios in their workplace, leveraging the resources provided as part of the programme. Through a combination of classroom instruction and hands-on experience, participants gain the skills and confidence needed to excel as FLO trainers.

Who Should Attend?

This programme is essential for professionals involved in family liaison roles within organisations, including FLOs and those tasked with supporting families during crises. 

Additionally, individuals responsible for training and developing FLOs or managing crisis response teams would benefit from attending. 

The course is also valuable for business leaders seeking to enhance their professional capacity in dealing with high-stress and emotionally charged situations. Whether already established in the field or aspiring to take on such roles, this programme equips participants with the knowledge and skills to support families and manage crises effectively.

More Information

Join us in enhancing your team’s ability to provide compassionate support to families in crisis and equipping the individuals responsible for training and developing FLOs or managing crisis response teams with essential skills and knowledge. For more information and to enrol in our programmes, please contact us at

You can also review a selection of our other online training courses here:

Or download the complete digital training library brochure here.

Seeking Additional Expertise?

In the dynamic landscape of crisis management, the role of FLOs is paramount in ensuring practical support for families and safeguarding organisational interests. Our comprehensive training programme not only equips FLOs with the necessary skills and knowledge to handle high-stress situations with professionalism and empathy but also underscores the importance of seeking additional expertise when confronted with complex challenges. 

Should your organisation identify that additional support is required, the team at Castor Vali can provide rapid and effective emergency assistance. Our proactive global event monitoring prepares us to mitigate threats swiftly. During a crisis, our specialists offer immediate support and guidance to ensure clients can confidently handle emergencies, from medical evacuations to secure lodging and liaising with authorities. Our dedicated team enables you to stay focused on your safety while travelling.

Find out more about our Crisis Management Services here.

To find out more about Castor Vali and how we can help you, contact us today ....