TrackAssist is Castor Vali’s travel risk management and traveller tracking solution. It combines travel information, location-based risk alerts and communication tools to help organisations monitor risks to travellers and provide timely information and support when incidents occur.
TrackAssist is supported by Castor Vali’s 24/7 Operations Centres, where our operational teams monitor developing situations, assess potential impacts on travellers and coordinate support when required.
Once your organisation has been set up on TrackAssist, travellers can download the app and follow the registration process to activate their account.
Our team provides guidance during implementation and onboarding to help travellers understand how to use the app, manage their settings and access support when needed.
For a quick overview of how to get started, please view this video.
Yes. TrackAssist allows travellers to manage how their location information is shared. Depending on the selected privacy settings, location information can be shared at a precise level or at a broader city or regional level. Location sharing can also be disabled.
This allows organisations to balance traveller safety and situational awareness with individual privacy.
TrackAssist can provide relevant alerts and country information based on a traveller’s itinerary and location. This helps ensure travellers receive timely information about incidents or developments that could affect their safety or travel plans.
Yes. TrackAssist provides visibility of traveller activity and upcoming travel, helping organisations identify personnel who may be travelling to or operating in higher-risk locations. Security and risk teams can then assess potential exposure and provide relevant information, advice or support.
Yes. Travellers can use TrackAssist to request assistance in an emergency. This helps the response team identify their location, assess the situation and coordinate support.
TrackAssist can provide relevant alerts and help identify potentially affected travellers, allowing the response team to assess the situation and initiate the required support.
Where operational assistance is required, Castor Vali can draw on its operational capability and in-country expertise to coordinate further support for the traveller.
Yes. TrackAssist and Castor Vali’s Journey Management services can work together to provide a comprehensive approach to traveller safety.
TrackAssist provides visibility, risk intelligence, alerts and communication, while Journey Management provides practical operational support throughout the journey. Together, they help organisations maintain visibility of their travellers while ensuring support is available when required.
Yes. Castor Vali provides a range of security and travel risk management services for organisations operating in higher-risk environments.
Depending on the destination and requirements, these can include Journey Management, security escorts, security personnel, emergency assistance and other specialist operational support. TrackAssist can complement these services by providing traveller visibility, risk intelligence and communication capabilities.
Yes. Castor Vali provides 24/7 operational support through its global operations network. Our teams can monitor developing situations, assess potential impacts on travellers and coordinate appropriate assistance when required.
TrackAssist complements this capability by providing risk intelligence, traveller visibility and communication tools.
Yes. Castor Vali can tailor its travel risk management approach to the organisation, destination and level of risk involved.
TrackAssist can provide the technology and risk intelligence required for routine business travel, while additional services such as Journey Management and security support can be deployed where the risk profile or circumstances require a higher level of operational support.
Yes. TrackAssist can be configured to support an organisation’s existing travel risk management arrangements, including traveller alerts, communications, escalation procedures and access for relevant internal teams.
Castor Vali works with clients during implementation to establish the appropriate configuration and operating model for their organisation.
TrackAssist can be configured to meet each organisation’s travel risk management requirements. During implementation, Castor Vali works with the client to establish the appropriate configuration, traveller groups, alerting preferences, communication channels and access for relevant teams.
Our team supports the implementation process and provides guidance to help ensure TrackAssist is integrated effectively into the organisation’s existing arrangements.
Depending on the organisation’s requirements, TrackAssist can be deployed as part of a broader travel risk management programme, alongside Castor Vali’s intelligence, Journey Management and operational support services.
TrackAssist incorporates data privacy and security controls designed to protect traveller information, including access controls, data protection measures and defined data retention practices.
Castor Vali works with Safeture, our technology partner, to support the secure handling of traveller information in line with applicable data protection requirements.
